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Tech & Innovation·September 4, 2026·1 min read

2026.36: Friction and Feedback

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If Stratechery is centering on 'society losing friction,' assume your customers are too—every manual review, login step, or approval chain is now competing with a cultural bias toward zero-latency experiences. Use this as a forcing function to map where added friction is actually buying you signal versus where it's just legacy drag.