AI Is Central to ServiceNow Platform, CEO McDermott Says
THE SO WHAT
When ServiceNow’s CEO says AI is central to the platform on an earnings call, that’s a mandate — every workflow vendor is now in an AI feature arms race tied directly to growth guidance. If you’re a CIO, assume your ITSM and workflow stack will push AI upsells this budget cycle and preemptively decide where you’ll actually standardize versus block.
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