AI Wipes Out Customer Service Jobs at Microsoft, Uber, CBA
THE SO WHAT
Call centers at Microsoft, Uber, and CBA seeing AI-driven job losses is the concrete version of "task automation"—frontline service work is the first labor shock. If you run large support operations, you need a plan for redeploying or exiting headcount over the next 12–24 months, not a slide about augmentation.
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