Aircall co-founder Olivier Pailhès returns as CEO to push AI voice agents
THE SO WHAT
A founder returning to steer Aircall toward AI voice agents is a bet that the PBX/CCaaS layer becomes an agent runtime, not just call plumbing. If you own a phone‑heavy workflow, assume your telephony vendor roadmap now includes agents that can own full interactions—not just transcripts—and plan integration and QA accordingly.
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