Allianz to cut up to 1,800 jobs as AI takes over call-centre work
THE SO WHAT
Allianz planning up to 1,800 cuts in its travel arm as AI takes over call-center work is a concrete example of white-collar displacement, not just task automation. If your customer support volumes are high and standardized, the board-level question is no longer “if” you automate, but how you manage the transition and redeploy or exit people at scale.
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