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Applied AI·September 9, 2026·1 min read

How multi-agent AI is redefining enterprise software

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If multi-agent AI turns systems of record into systems of action—where agents read, decide, and execute across CRMs, ERPs, and HRIS—the integration layer becomes the new control point. CIOs should be mapping which vendors are opening up safe agent interfaces and where they’ll need their own orchestration layer before workflows start to fragment across competing agent ecosystems.