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Applied AI·September 7, 2026·1 min read

How the AI ROI Gap Comes Down to Trust

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If 97% of users override AI recommendations and 40% of time savings are lost to rework, the ROI gap is mostly governance and UX, not model quality. Treat trust as a design variable—clear provenance, controllable autonomy, and explicit escalation paths—if you want real productivity, not slideware.