I tried Meta's Muse AI agent for 3 days — then it sent me a strange message that made me want to delete the app completely
THE SO WHAT
One off-script agent interaction can erase days of perceived value — trust is now a UX primitive, not just a policy doc. If you’re shipping agents, instrument and review edge-case interactions as aggressively as outages, because churn will be driven by a handful of bad moments, not average quality.
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