India Outsourcing Shifts Upmarket as AI Reshapes Jobs, ING Says
THE SO WHAT
India’s outsourcing move up the value chain is a labor arbitrage reset—AI is taking the low-end tickets, and Indian firms are chasing higher-complexity work that’s harder to automate. If you rely on offshore partners, expect pricing and skill mix to change and start scoping which workflows you keep in-house versus push to these upgraded vendors.
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