Insurance giant says it’s turning to AI to replace as many as 1,800 jobs
THE SO WHAT
A plan to cut 1,500–1,800 roles at a 23,000-person insurer is one of the clearer signals that white-collar automation is moving from pilot to headcount planning. If you lead operations in services, you need a view on which workflows you’ll automate for cost versus which you’ll redesign for higher-touch differentiation.
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