JB Hunt streamlines customer-support processes with AI tools
THE SO WHAT
JB Hunt using Overroute’s AI to streamline customer support after a year of fine-tuning is another data point that logistics workflows are ready for narrow, embedded AI, not just chatbots. If you’re a carrier or 3PL, the competitive question is now which partners can co-develop domain-tuned systems with you over 6–12 months, not who has the flashiest demo.
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