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Applied AI·July 22, 2026·1 min read

OpenAI unveils Presence, a new platform that lets enterprises launch and manage realtime voice agents and chatbots

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Agent deployment is becoming an enterprise platform decision, not a side integration. If Presence can sit between your data, systems, and customers, your existing CCaaS, CRM, and workflow vendors will feel pressure to either integrate tightly or get displaced at the orchestration layer.