Serval raises $150m at $3bn valuation to replace ServiceNow with AI agents
THE SO WHAT
A $150m Series C at a $3bn valuation to “replace ServiceNow with AI agents” is a direct bet that ticket‑based ITSM gives way to agent‑driven resolution. If you’re a CIO with a big ServiceNow footprint, you don’t need to rip anything yet—but you should be piloting at least one agentic alternative on a narrow workflow to understand the delta.
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