Starbucks Apparently Wants to Make That ‘Minority Report’ Shopping Scene a Reality
THE SO WHAT
If Starbucks can reliably ‘recognize’ customers on arrival and drive personalized menus, the coffee line becomes a first-class identity and ad surface. Retail operators should assume that loyalty, payments, and personalization will converge at the door — and design data, consent, and UX flows accordingly.
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M&S’s grocery rebound after a major cyberattack is a reminder that operational recovery and customer trust can be rebuilt—if you contain downtime and communicate clearly. Treat cyber incidents as a temporary shock, not a permanent demand reset, and invest as heavily in recovery playbooks as in prevention.
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Tech & InnovationCan tech media survive the rise of AI and influencers?
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