Teleperformance Wants Entire BPO Staff to Be AI-Enabled by 2027
THE SO WHAT
A 500,000-person BPO moving to fully AI-embedded workflows by 2027 is a clear signal that “human in the loop” is becoming “AI in the loop of every human.” If you rely on outsourced operations, your next RFPs need to ask how vendors are instrumenting agents, metrics, and QA around this shift.
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