
The AI era is creating a new CTO
THE SO WHAT
CTOs are being pushed up-stack—from managing sprint backlogs to designing guardrails for autonomous code and system-level behavior. If you own the CTO seat, your leverage shifts to architecture, governance, and vendor selection for AI-native development this year, not headcount management.
READ THE SOURCE
MORE FROM THE WIRE
Applied AIHow India's IT services sector, which employs 6M people, contributes ~7% of GDP, and generates $300B+ annually, is shedding jobs as AI automates formulaic work
A $300B, 6M-person IT services machine built on formulaic work is now directly exposed to AI arbitrage. If you rely on offshore partners for repeatable tasks, expect pricing pressure, staffing churn, and a push toward outcome-based contracts instead of hourly bodies.
Applied AIHow SMBs turn AI into lasting business value
For SMBs, the gap is no longer access to models but stitching them into a few core workflows that actually move revenue or margin. Treat every AI experiment as a candidate for integration into billing, CRM, or ops—not a demo—so you can kill toys and double down on compounding loops.
Applied AIUK businesses don't have a CX innovation problem. They have an operational readiness problem.
The constraint on AI in CX isn’t ideas—it’s brittle processes that can’t absorb new touchpoints without breaking. Before you add another AI channel, clean up routing, ownership, and data quality or you’ll just multiply failure modes.
Applied AIChatGPT will let you book a table mid-chat
ChatGPT handling Yelp reservations inside the chat is another step toward assistants owning the full intent-to-transaction funnel. If you’re in local services or marketplaces, assume discovery and booking will increasingly route through AI intermediaries, not your app or site.