Thoughts on why Jony Ive, a close friend of Laurene Powell Jobs, isn't named in Apple's OpenAI suit; sources: Apple tests AI to record Genius Bar customer chats
THE SO WHAT
If Apple is testing AI to record and process Genius Bar conversations, expect similar moves across support and field service — voice logs become training data, QA surface, and potential liability. Any operator experimenting here needs a clear consent story, retention policy, and red-team plan for what happens when those recordings leak or are subpoenaed.
READ THE SOURCE
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