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Applied AI·October 22, 2026·1 min read

Victoria McClune is challenging how the AI industry understands its users

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The gap between what AI builders think users want and what they actually tolerate is widening as systems touch more emotional and creative work. If you own product, you need a UX research loop tuned to trust, friction, and failure modes — not just feature usage — or you’ll quietly bleed adoption, per The Next Web.