We can’t help treating AI like it’s human. But should we?
THE SO WHAT
Sherry Turkle’s point—that we’re wired to care for 'relational artifacts'—means anthropomorphism is a design choice with real behavioral consequences, not a side effect. If you’re shipping assistants, decide explicitly how much 'caring' you want to evoke, because that will shape user dependence, trust, and backlash.
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