Why Apple’s OpenAI Lawsuit Doesn’t Mention Jony Ive; AI Recording at Genius Bar
THE SO WHAT
AI-powered recording at the Genius Bar is another quiet step toward default capture of support interactions—every service touchpoint becomes training data and a potential compliance headache. If you’re rolling similar capabilities, align legal, CX, and data teams now on consent flows, retention, and how those recordings will actually feed back into product quality.
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