Woman loses 20 years of ‘digital memories’ after Meta deletes her accounts
THE SO WHAT
One user losing 20 years of memories to an automated account closure—and an AI-driven denial of appeal—highlights how brittle platform governance is when AI moderates at scale. If your product is a system of record for anything people care about, invest in human-accessible recovery paths and explicit data export, or expect reputational drag when something breaks.
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