Zoom will let you add an AI receptionist at work, as 'businesses shouldn’t have to replace their phone system to benefit from AI'
THE SO WHAT
Zoom decoupling its AI receptionist from its own telephony stack is a clear move toward AI as a drop-in layer on top of legacy comms. If you run a contact center or front desk, you can now test AI reception without ripping out your PBX—budget for pilots, not full migrations.
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