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Deep & Emerging Tech·October 16, 2026·1 min read

Rethinking identity architecture to close the help desk security gap

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AI-powered impersonation hitting help desks turns every password reset call into a potential breach—identity verification has to move from human judgment to system-enforced checks. CISOs should treat help desks as high-risk auth endpoints and push for hardware keys, step-up verification, and strict scripting this quarter.